How do I know my order is confirmed?
Once your order is completed, you will receive an SMS/notification for the confirmation of order placement. You will be provided with the order number, details of the order, and the amount that you have to pay. For any concerns please contact us via our official customer care number or email.

How can I track my order?
Once the order is placed and confirmed, customers can check the status of their order from the Tayyba’s Collection website using the order number.

Do you take orders on phone calls?
No, to avoid any confusion we do not take orders on calls. In case you need any assistance in placing an order, please contact us via email and we’ll assist you with any issues in placing the order.

Can I add more items after placing the order?
Unfortunately, once the order is placed, you won’t be able to add more items. You can place a new order for the items you missed out on adding.

How can I cancel my order?
Once you have placed an order, the details of your order populate in your ‘My Orders’. You can cancel the order within 30 minutes from the time the order is placed. The cancel option will disappear once the time is lapsed, and afterwards, you can’t cancel the order.

What payment methods are accepted?
The payment options we offer are: Cash on Delivery, Credit / Debit Cards, Mobile Wallets.

Are there any hidden charges or additional charges I pay?
There are no hidden charges. The prices shown against each product are the final price which you will pay, except the delivery charges.

What happens to my payment if I cancelled the order?
If you have cancelled the order within the timeframe, your payment will be refunded within 3 business days. If time has lapsed and you refuse the order or request cancellation, then in that case payment will not be refunded.

Why was my order cancelled by Tayyba’s Collection?
We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:

• If the product is sold out completely
• Inaccuracies or errors in pricing information

What is the estimated delivery time?
The estimated delivery timeline is 5-7 business days, excluding holidays. Delivery times may vary based on your location and courier partner.

Why did I receive only part of my order?
The reasons you would have received a partial order could be:

• We shipped out your items in two different shipments; the other would still be in transit.
• The stock for the remaining items was not available at the same store, so we arranged the product from one of our other stores to complete your order.